Returns & Refunds
We want you to be happy with your purchase. If something isn't right, our customer service team is here to help.
Return & Exchange Requests
If you would like to return or exchange an item, please contact us before sending the item back.
Your request must meet our return conditions.
Items Must Be:
- Unworn and unused
- In their original condition
- Free from stains, damage, or signs of wear
- Returned with original tags and packaging, where applicable
For hygiene reasons, certain items may not be eligible for return or exchange.
How to Request a Return
1. Contact us
Send us your order number and the reason for your return.
2. Receive confirmation
Our customer service team will review your request and provide the next steps.
3. Send the item back
If your return is approved, you'll receive the return instructions.
4. Inspection
Once we receive the item, it will be inspected to make sure it meets our return conditions.
5. Refund or Exchange
After approval, your refund or exchange will be processed according to the applicable policy.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Our team will review the issue and assist you.
Refunds
Approved refunds will be processed through the applicable payment method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Important
Items that have been worn, washed, altered, damaged, or returned without meeting the applicable return conditions may not be accepted.
For the exact return period, shipping fees, and exchange conditions, make sure these are confirmed with your business before publishing the policy.
